FAQs
How can I contact EverTrendGoods?
You can email us anytime at evertrendgoods.info@gmail.com our friendly customer service team will be happy to help with any questions or concerns.
Do you ship worldwide?
Yes! We proudly ship our products to customers all around the world.
Where do you ship from?
We work directly with our trusted fulfillment partners located in Asia and the U.S., allowing us to deliver products quickly and efficiently to customers worldwide.
Can I change or cancel my order?
As we aim to process orders as fast as possible, please request any changes or cancellations within 12 hours of placing your order.
After this time, we unfortunately cannot modify your order since it will already be in processing.
However, once received, your order may be returned for a full refund under our return policy.
What payment methods do you accept?
We accept all major payment methods including VISA, Mastercard, American Express, and PayPal for a secure and seamless checkout experience.
When will my order be processed?
Orders are processed Monday through Friday.
Please allow 1–3 business days for your order to be packed and prepared before shipping.
During high-demand periods or holidays, processing may take slightly longer.
How long will it take to receive my order?
Estimated delivery times vary by region:
United States & Canada: 7–15 business days
Europe & UK: 10–20 business days
Australia & New Zealand: 10–20 business days
Other Regions: 15–25 business days
(Shipping times may vary slightly depending on location and customs clearance.)
What if I don’t receive my order?
If your order has not arrived within 30 days after shipment, please contact us: you’ll be eligible for a full refund or replacement.
Will I be charged customs or import taxes?
All prices on our site are tax-free in USD, but you may be responsible for import duties or customs fees depending on your country’s regulations.
These fees are determined by your local customs office and are not covered by EverTrendGoods.
We are not responsible for delays caused by customs processing.
How do I return an item?
To initiate a return, please contact our support team at evertrendgoods.info@gmail.com with your order number and reason for return.
We’ll guide you through the simple return process.
What if my item is defective, incorrect, or damaged?
If you receive an item that is defective, incorrect, or damaged, please contact us right away with your order number and clear photos of the item(s).
We’ll work quickly to replace or refund your order.
When will I receive my refund?
Refunds are issued to your original payment method once your return is received and inspected.
Credit/debit card refunds typically appear within 7–10 business days.PayPal refunds are usually processed within 3–5 business days.
If you haven’t received your refund after this period, please contact your bank or card provider for assistance.